Robotic Process Automation (RPA) focuses on processes that are highly manual, voluminous, repetitive and rule-based. There are a lot of such processes in the Telecom industry, namely service fulfillment, service assurance, billing, revenue and network management.

Processes to be automated

Some common examples across the processes in telecommunication domain:

  • Automate back-end activities such as data entry, validation, and reconciliation
  • Streamline customer support, ticket management, call handling
  • Cross-sell and up-sell through assisted calls with intelligent automation
  • Service testing and activation
  • Credit and feasibility check
  • Address validation and circuit testing
  • Order validation and entry process


  • Improve workforce and data productivity
  • Save cost
  • Boost customer service
  • Drive operational efficiency